Customer story
bpha: successful transition to Asprey Assets for compliance, reporting and beyond
From cumbersome legacy compliance management to 99% gas-servicing automation, and then bpha extended Asprey across the wider portfolio.
99%
Automation achieved for gas servicing
Source: Paul Cook, Director of Property Services and Compliance, bpha, June 2021.
Background
Quality housing in the Oxford-Cambridge arc
bpha, based in the Oxford-to-Cambridge Arc, is dedicated to providing high-quality, value-for-money services to its customers. The organisation focuses on developing energy-efficient, sustainable, and affordable housing solutions. Its portfolio includes general needs rent, retirement living and homes for shared ownership.
Challenges
- Inadequate management of compliance tasks
- Lack of centralised reporting
- Manual tracking of evidence
- Limited mobile access & data validation for field staff
- Inconsistent execution of site checks
- Limited automation
Solution
Compliance first, then asset management
bpha’s primary concern was the inefficiency of their compliance management processes. Their legacy system, though still functional, was cumbersome and required excessive administrative effort to maintain. After evaluating several options, bpha selected Asprey Assets as their compliance management solution: impressed not only with the functional capabilities but also with the BI and reporting features.
- Integration. Asprey Assets integrated seamlessly with bpha’s existing contractor portals and systems, including a connection to MS Dynamics via provided APIs.
- Customisation & enhancements. Asprey enhanced the solution to improve contractor cost control. By leveraging Asprey’s planned works functionality, bpha could now better manage the costs associated with servicing and inspections.
- Mobile working & validation. The solution enabled mobile working with data validation, ensuring compliance tasks could be completed efficiently and accurately on-site.
Results
Significant improvements across the board
Improved reporting & clarity
BI and reporting features deliver better visibility into compliance tasks: reducing uncertainty and administrative burden.
Automation
bpha achieved 99% automation for their gas servicing programme.
Cost control
Cost management features allowed bpha to gain greater control over service costs.
Expansion of use
Following the success of the compliance management solution, bpha has replaced its incumbent asset management system with Asprey Assets, as it provided superior functionality at a lower cost.
bpha selects Asprey as asset management partner (9 May 2023)
“As our sole system for managing all our servicing and inspection processes, it has not only improved reporting and clarity, but has reduced our admin burden and provided exceptional control features with its in-built automation, allowing us to achieve 99% automation on our gas servicing. I would highly recommend this solution to anyone looking to improve visibility and process control whilst reducing administration and reporting efforts.”